Cancel/Return/Exchange Items

If You Wish to Return Your Item

Due to the nature of the product, we basically do not accept any cancellation nor return of item after you completed your purchase. However, we will accept the exchange/return of the item only if it is a defective product. If that is a case, please contact us within 3 days of the delivery. Please note that we do not accept any return nor exchange of the item due to customer's personal preference.

Brand Off Online Store
Brand Off IT Business Division
〒104-0061 9th Floor, Marutaka Bldg.
6-16-12 Ginza,Chuo-ku,Tokyo
Inquiry Form

About Exchanging Your Item

In case of shipping error or defective product, we will immediately exchange your item at our cost.

Notice for Returns/ Exchanges

We do not accept any return or exchange of item that is not defective, but due to the customer's personal preference such as in size or the color image.

We will not accept any return nor exchange of the following items:

  • 3 days past the delivery date.
  • Item once used after the delivery.
  • Item stained or damaged by the customer.

Thank you very much for coming. Please enjoy luxury brand items (Bags, Watches, Jewelry, etc) anytime you are. - Brandoff