Frequently asked questions

Is your item authentic?

The Brand Off online store is operated by Brand Off, Brand Off goal is to work to eliminate commercial fraud and stop counterfeit goods being distributed in the market. So you can feel safe to buying our products. So please be assured that when you shop with us our products are all 100% genuine.

Is the item new or used?

We handle both new and used items.Please check the ranking list below for the condition of the item.

New Unused item.
Almost New As good as new with slight scratches.
Rank A Slightly used condition with few scratches and marks.
Rank B Fairly used condition with some scratches and/or marks.
Rank C Heavily used condition with obvious scratches and/or marks.
What are the payment methods can I use?

You can choose the payment method from Bank Transfer, PayPal Payment.

See here for details

Can I specify the date and time for the delivery?

Please specify the delivery date and time between 3 to 10 business days from the date of your order.

Does the item come with accessories?

If an accessory is indicated on the item page, the item will come with it.
However, since some suppliers may have destroyed the packaging, the boxes or bags may not be included with some items.
For more details Please check the item page when you place your order.

Can you gift wrap the item?

Yes, we certainly do have a gift wrapping service. The service is free, so please ask when you make your order.

Can I cancel or exchange my purchased item?

Due to the nature of the product, we do not accept any cancellation nor return of items after the delivery. However, we will accept a return if the item is defective.

Is there minimum amount of points I can use for a purchase? Will there be an expiry date?

You can use your reward points from 1 point. The points are valid for one year from the date that you received the points.

Thank you very much for coming. Please enjoy luxury brand items (Bags, Watches, Jewelry, etc) anytime you are. - Brandoff