Handling of Personal Information
KOMEHYO Holdings Group Privacy Policy (Excerpts for Store Display)
KOMEHYO Holdings Group companies (hereinafter referred to as "our Company") shall handle personal information provided by our customers and other stakeholders accurately and in good faith, and conduct highly transparent business activities in accordance with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act").
This Privacy Policy is an excerpt for display in stores. Please check our company website for the full text of our Privacy Policy.
Items of Personal Information to be Acquired
Our Company acquires the following personal information:
• Information regarding identity verification
Name, address, postal code, gender, date of birth, telephone number, email address, account ID and password, SNS account information, information regarding official certificates such as driver's license and certificate of residence, etc.
• Information regarding transactions
Information regarding transaction details, purchase history, etc.
• Information regarding payment
Information regarding financial institution accounts, payment and payment methods, etc.
• Other information
Information regarding inquiries, opinions, communications, etc. sent to our Company.
Purpose of Use of Personal Information
Our Company acquires and uses personal information within the scope of the following purposes of use (hereinafter referred to as the "Purposes of Use"):
Personal information regarding customers
1)To record transactions when conducting secondhand transactions in accordance with the Secondhand Articles Dealer Act
2)For registration for our services, identity verification when using services, and customer management
3)For the delivery, provision, and after-sales service of products, etc.
4)To request payment for products and services
5)For the prevention of and response to fraudulent activity, etc.
6)For the maintenance and management of our services
7)For the survey and analysis of marketing data, and the review and implementation of marketing measures
8)To provide, solicit, advertise, and conduct other marketing activities for products and services of our Company or third parties in media of our Company or third parties according to interest, etc. based on the analysis of customer attributes and action histories
9)For the implementation of campaigns, sweepstakes, and surveys
10)For the improvement of products and services, as well as the planning, research, development, and guidance of new products and services
11)For responding to inquiries and contacting customers
12)For entry and exit management to our facilities
13)For provision to third parties using the methods described in this Privacy Policy
14)For other purposes incidental to the above Purposes of Use
Please note that providing personal information for inquiries, opinions, communications, etc. to our Company is voluntary. However, if you do not provide necessary items or if the personal information provided is inaccurate, we may not be able to respond to or answer your inquiries, opinions, communications, etc.
Provision to Third Parties
Our Company will not provide personal information handled by our Company to third parties, except in the following cases:
1)When consent has been obtained for provision to a third party
2)When based on laws and regulations, including the Secondhand Articles Dealer Act
3)When necessary for the protection of human life, body, or property, and it is difficult to obtain individual consent
4)When particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain individual consent
5)When necessary to cooperate with national institutions, local public bodies, or entities entrusted by them in executing affairs prescribed by laws and regulations, and obtaining individual consent may hinder the execution of such affairs
6)In other cases permitted by laws and regulations
Joint Use of Personal Information
Our Company jointly uses personal information as follows:
(1) Items of personal information to be jointly used
Items listed under "Items of Personal Information to be Acquired"
(2) Purpose of use of jointly used personal information
Purposes listed under "Purpose of Use of Personal Information"
(3) Scope of joint users
KOMEHYO Holdings Group Companies
(4) Person responsible for managing joint use
KOMEHYO Holdings Co., Ltd. Representative Director: Takaji Ishihara
Safety Management Measures
Our Company shall take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information it handles and to otherwise securely manage personal information.
Inquiry Contact
For opinions, questions, complaints, or other inquiries regarding the handling of personal information, please contact the following window:
[Inquiries regarding overall personal information protection & joint use in KOMEHYO Holdings Group]
KOMEHYO Holdings Co., Ltd. General Affairs Department
See-Step Bldg., 3-38-5 Osu, Naka-ku, Nagoya-shi, Aichi 460-0011, Japan
E-mail: info_HD@komehyo.co.jp
[Inquiries regarding K-BRAND OFF Co., Ltd.]
K-BRAND OFF Co., Ltd. General Affairs Department
2-188 Irie, Kanazawa-shi, Ishikawa 921-8011, Japan
TEL: +81-76-292-0402
Hours: Weekdays Monday–Friday (9:00–18:00)
(Closed: Saturdays, Sundays, national holidays, summer holidays, winter holidays)
Enacted: May 1, 2024
Revised: March 1, 2026